James Shaun Trevor

Professional Summary

Telecommunications engineer with over 10 years of hands-on experience across BT Openreach copper and fibre networks — spanning copper provision, MI/SI installations, MDF operations, overhead and underground cabling, and fault diagnosis. Taken on supervisory and relief management responsibilities over the years, keeping teams running smoothly and maintaining service quality. More recently I've been combining field experience with software development, using AI tools to build a web application for heavy cable recovery and voice compaction tracking that the team uses daily — written in Python with a SQLite backend, running on my own Oracle Cloud server. UTR registered and open to new career opportunities where practical telecoms knowledge and technical versatility are valued. Full clean driving licence, no points.

Key Achievements

Over 10,000+ Openreach installations and repair jobs completed across copper and fibre networks with a consistently high first-time fix rate
Managed teams of 15+ engineers across multiple area patches, maintaining 100% service continuity during management absences
Built a full-stack web application (HCR/VC) running on Oracle Cloud with Python, SQLite, and real-time SSE sync — used daily by the field team to track thousands of voice compaction jobs
Full accreditation in 20+ Openreach modules — among the most comprehensively qualified engineers in the team
Zero safety incidents across 10+ years of field work; NOPS-accredited with exemplary H&S record
Recovered and compacted thousands of metres of legacy copper cable through structured voice compaction programmes

BT Openreach Accreditations

Copper Provision & Managed Installation Modules: A8, A9, A10, A12, C4, E1, E2, E3, E4, F1, F2, F5, F6, F9, F7, G1, G2, C5, N6, A19, H1

MDF Accreditation Licence: Frames Basic

Streetworks Accreditations

FTTC Trained

Smart Awards NOPS Accreditation — Network Operative Passport Scheme (Card No: 2618)

Verify NOPS Card

Professional Experience

Heavy Cable Recovery & Voice Compaction Contractor — Kelly Communications Ltd

Dec 2025 – Present

Operate in a 2-man team on large-scale heavy cable recovery and voice compaction projects, recovering thousands of metres of legacy copper across Openreach exchanges
Built and maintain a full-stack web application (HCR — Heavy Cable Recovery tracker) on an Oracle Cloud VM using Python, SQLite, and Caddy reverse proxy with HTTPS, enabling real-time job tracking, PDF/XLSX import parsing, and multi-device SSE sync via a public .ddns.net domain
Developed the Voice Compaction (VC) sub-application within HCR to track cable compaction jobs with automated U-range calculation, LMR configuration, per-exchange earning stats, exchange location lookup with Google/Apple/Waze navigation links, and Google Calendar/WhatsApp integration for daily reporting
Designed an admin panel with user authentication, session management, activity logging, and role-based access control for a multi-user field team environment
Automated voice compaction data processing with Python pipelines that cut job completion time by 30% while improving data accuracy

Repair Engineer — Kelly Communications Ltd

Sep 2021 – Dec 2025

Completed over 4,000 copper and FTTC fault repairs, diagnosing and resolving earth, battery, resistance, and physical damage faults across the Openreach network with a 95%+ first-time fix rate
Rebuilt 200+ network joints compromised by water ingress, restoring service integrity and preventing recurring fault conditions
Conducted systematic fault-finding using Exfomax and JDSU test equipment, consistently meeting or exceeding Openreach pair quality standards
Installed Openreach services into 500+ residential and business premises, maintaining high standards of workmanship and customer satisfaction
Consistently adhered to Openreach health and safety requirements; maintained van stock levels and tooling to audit standards
Collaborated with network planners and field engineers to escalate and resolve complex or recurring fault patterns

Operations Team Manager — Kelly Group

Jan 2021 – Sep 2021

Led and managed operational teams of 15+ engineers across multiple area patches, ensuring efficient workflow, adequate coverage, and achievement of daily service targets
Provided relief management across 6 area teams, maintaining 100% operational continuity during manager absences with zero service disruption
Advised and coached team members on correct Openreach procedures, technical best practices, and safety compliance standards
Acted as primary escalation point for customer complaints and complex service issues, consistently achieving resolution within SLAs
Conducted quality audits of completed work and provided constructive feedback that improved team first-time fix rates by 12%

Relief Manager / Installation Engineer — Kelly Communications Ltd

Feb 2016 – Jan 2021

Provided relief management across multiple area teams, ensuring seamless workflow, operational continuity, and consistent service delivery during manager absences
Installed Openreach copper and fibre services into residential and business premises, managing end-to-end installation processes
Conducted in-depth fault analysis on the Openreach network, performing pair-proving through to MDF to isolate and resolve line issues
Mentored team members on correct Openreach procedures, best practices, and health and safety compliance
Tracked and reported on team performance metrics, identifying areas for improvement and implementing corrective actions
Built strong customer relationships through consistent delivery of exceptional service, achieving high satisfaction ratings

Openreach Provision Engineer — MJQuinn Integrated Services

Feb 2014 – Feb 2016

Managed 4–8 provision jobs per day across residential and business premises, completing over 3,000 installations with a 98% on-time delivery rate
Performed E-side and MDF cross-connection work, D-side cabling, overhead cabling, and working at height on poles and ladders
Conducted underground D-side pair proving and identification using cable avoidance tools and structured test methods
Worked both independently and collaboratively within field teams to complete daily work packages on schedule

Picking Operative — Driving Edge (Teesport), Middlesbrough

Jan 2013 – Feb 2014

Operated in a fast-paced warehouse and logistics environment, consistently meeting daily picking targets and deadlines
Worked long shifts including anti-social hours; demonstrated strong initiative, reliability, and time management under pressure

Electrical Labourer / Cable Technician — Cleveland Cables Company, Middlesbrough

May 2012 – Jan 2013 (Aggreko Olympic Contract)

Operated heavy machinery for cable processing; cut, stripped, and terminated cables and generator plugs to specification
Applied health and safety best practices in an industrial environment; used PAT testing equipment and core rotator tools
Collaborated effectively as part of a team to fulfil high-volume contractual requirements for the London 2012 Olympic infrastructure

Additional Experience

Freelance TV installation and coax commissioning on the Virgin Media network, including signal testing and customer premises equipment setup
CCTV and alarm system installations for residential properties, encompassing Cat5/6 cabling, coax runs, camera mounting, and DVR configuration
Self-directed learning and practical application of AI-assisted software development, including Python scripting, web application frameworks, and automated data processing

Education

Durham Johnston Comprehensive School, Durham — Sep 2004 – Jun 2006

8 GCSEs (Grades A–D) including Mathematics (C), English Language (C), English Literature (C), Science (DD), Information Technology (C)

New College Durham, Durham — Sep 2006 – Jun 2008

BTEC National Award in Information Technology Practitioners (Level 3) —covering software applications, networking fundamentals, and database systems

References available upon request.

JAMES SHAUN TREVOR